Condiciones-Cancelación

Our cancellation conditions are now more flexible. Fiind out here!

Are you thinking of booking your winter holidays, but you slow down at the last minute because you don’t know what’s going to happen?  At Els Llacs Mountain Apartments you can book with complete peace of mind. We adapt to the situation and we make our cancellation conditions flexible to the circumstances.

If you cancel because of COVID causes we will return you 100% of the amount of your reservation.

We make our cancellation conditions more flexible and better in general so that you don’t think twice about booking your snow holiday. If you have to cancel your reservation because of the Covid we will give you a full refund. Or if you prefer, you can also request a change of dates within the same season without penalty.

We detail the causes of cancellation related to the Covid-19.

  • Due to the closure of the perimeter of your area of residence or the borders of Andorra.
  • If confinement or quarantine is declared in your area of residence or in Andorra.
  • Closure of the flats.
  • If the ski resorts are closed.
  • Hospitalisation, confinement or medical leave of any of the members of the reserve.

Furthermore, if these situations occur during your stay in the mountain flats, we will not charge you for the nights and services you have left to consume.

We have also reviewed our entire cancellation policy for other reasons. Check it out here

More than just adapting the cancellation conditions for COVID

In addition, we have also implemented new protocols and health and safety measures to prevent coronavirus infection. In the Els Llacs mountain flats we follow the recommendations of the institutions and we are up to date in this matter. On our website you will find all the detailed information.

7×6 offer: holidays in Andorra in the snow

Now that you know our more flexible cancellation conditions, you can’t miss our 7×6 offer. For every 6 nights booked we will give you 1 night free. We propose you an offer to enjoy a whole week’s holiday in the snow.  All you have to do is choose the appartment you like best or the one that suits you best. We don’t have two of them! Come with whoever you want: in family, in couple… besides, your pet is also welcome.

In our holiday flats you will find everything you need to spend your holidays and more, as we have the services of the Park Piolets hotel. 

Don’t miss out on your holidays and book now!

Cool activities to make the most of your week

And finally we give you 7 fun ideas to do every day of your holiday:

  • Try the Canillo Family Park zip line: release adrenaline while enjoying the views of Grandvalira and flying over Lake Fron. Choose: sitting, stretching or tandem with your child.
  • Hire a mushing excursion in the forest and discover the best snowy landscapes of Grau Roig or El Tarter, on a sledge pulled by dogs. This is one of the activities that both young and old alike enjoy most. 
  • The Tobotronc de Naturlandia is the largest nature slide in the world (5.3 km) and we have it in Andorra. You will love the descent, but you will also enjoy the climb.
  • Reserve at least one midday or one night to treat yourself in one of the restaurants of Andorra, where you will be delighted with the Andorran, international or exotic gastronomy.
  • Spend an afternoon in Caldea: if you go with children in the Thermoludic, or as a couple in Inúu. The panoramic lagoon is a must.
  • Ski or snowboard a whole week from a different sector every day. Between the Grandvalira and Vallnord resorts you won’t have to repeat a run if you don’t want to.
  • And if you are a big fan of skiing: experience night skiing at Pas de la Casa or get up early to enjoy the first snow from 8am to 9am.

Now with our more flexible cancellation conditions you can book with complete confidence and just think about how you are going to enjoy your winter holidays. 

Actividades-familia

Top 5 reasons to spend your summer holidays in tourist apartments

As summer approaches, this year more than ever we are hungry for holidays. After an atypical spring, in which we have spent most of our time locked at home, it’s time to go out and breathe some fresh air. You deserve it!

The best destination for these holidays is Andorra. Where else will you be able to enjoy the mountain in all its splendour, nature and pure air? Not to mention the pleasure of being able to sleep soundly without the oppressive heat of other areas.

So, if you want your stay to be an unforgettable experience, we are going to tell you five reasons why this summer, definitely, you have to stay in holiday apartments like Els Llacs Mountain Apartments.

  1. Enjoy a more flexible schedule

You don’t have to keep an eye on the time all day for breakfast or dinner. You decide what time you want to eat and you can quietly enjoy the after-dinner meal and the coffee.

  1. All the comforts of home

In our tourist apartments you have everything as if you were at home. You don’t need to carry anything, since we’ ve put it there.They are 100% equipped with electrical appliances, all the kitchen utensils you need and bed and bath linen.

As we said, you can eat at the time you want and the most important thing: what you want. You make your own shopping and you can keep it comfortably in the fridge or in the kitchen cupboards. If you follow a special diet, you don’t have to worry as you will continue to eat as you like, even if you are on holiday.

If you travel with very young children or babies it is the best option to follow their routines and to have more space to have all their accessories.

  1. Your home away from home

Another advantage of staying in an apartment is that you have different areas in the same accommodation. Each one has its own space and you enjoy more privacy. If you travel with children you can put them to sleep earlier in another room while the adults can continue doing other activities.

  1. Avoid the common areas

In the apartments themselves there are no common areas, such as restaurants or free buffets. That makes more difficult to cross paths with other clients and so, social distancing is guaranteed. So you will avoid queuing or having more restrictive schedules in this regard. For your safety and that of all of us, we have designed new protocols to prevent the coronavirus in our mountain apartments. You can read the prevention measures we apply following the health recommendations here.

  1. Animals are welcome

We are a Pet Friendly Lodge, so you don’t have to worry about where you leave your pet while you are on vacation, we accept your pets here! All you have to do is to follow a few simple rules of coexistence. 

  1. Extra advantage: the situation

The Llacs Mountain Apartments are located in the middle of nature surrounded by mountains, with impressive views. In the heart of the Grandvalira ski area, from here you have good opportunities for excursions.

Now that you know why it is better to stay in tourist apartments, you only have to book your holiday in Andorra. 

Contact us

Ctra. General km 22
Bordes d’Envalira, Soldeu | Andorra

information and reservations

+(376) 752 752

+(376) 607 162

4.5/5
With the guarantee of group
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