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You can feel safe

Els Llacs Mountain Apartments team would like the preparation and enjoyment of holiday time be the only thing that our customers have to think about.

 

Visit Andorra, book your stay at Els Llacs Mountain Apartments and enjoy an unforgettable and safe experience. We guarantee that we are up to date in the prevention of the infection and spread of Covid-19.

 

Faithful to our company culture, we put people first: guests and employees are our priority. To protect them and guarantee your well-being we have worked to apply the current regulations of the Principality of Andorra on the Covid-19 and to guarantee the safety and protection of Els Llacs mountain apartments. Today we can be proud to be up to date in the prevention of the contagion and spread of the Covid-19.

 

Even so, our group has created, for all its establishments, a Safety Committee made up of managers from various departments of the company who, in collaboration with the Ministries of Health and Tourism and companies approved in terms of health and safety, have established an Action and Continuity of Activity Plan. This action programme covers the action protocols for preventing the infection and spread of Covid-19.

 

Aware that this pandemic situation produced by the Covid-19 will be evolutionary, our action and continuity plan will be updated periodically to adapt to the new standards set by the WHO, health authorities, supplier companies and all those approved and official bodies, in order to include the latest recommendations to improve prevention, and to combat the spread of the Covd-19.

 

The current action plan for the prevention of the propagation and spread of Covd-19 is developed along the following lines:

SAFE ENVIRONMENT

  • All staff have completed the 2 immunological tests carried out by the Ministry of Health of the Andorran Government and the results are negative.
  • The continuity plan has been communicated and explained to all staff.
  • All staff have the necessary equipment to carry out their work
  • 30% reduction in occupancy capacity. One apartment out of three will not be rented while Covid-19 is still considered an epidemic in our area.
  • The common areas will be temporarily closed: spa & wellness; solarium; kids club and gym area. It is estimated that they will be opened during the first fortnight of July.
  • Each apartment will remain free 24 hours between the departure of one guest and the arrival of the next.
  • Cleaning and disinfection protocols for the entire building with bactericidal and viricidal products.
  • Hydroalcoholic gel dispenser in all apartments and common areas.
  • Implementation of online processes for check in/out, and communication with the guest.
  • Digitization of documents and online access.
  • Internal communication and signalling recalling the basic rules of distance and safety.
  • General information on Covid-19, security measures of the Principality of Andorra, health centres and pharmacies is available to our guests.
  • 24-hour home medical service.
  • Installation of an antibacterial laminate on all contact surfaces in public areas that eliminates bacteria within 10′.
  • A risk coordination plan has been established with approved service providers.

RECEPTION

  • Safety distance between people:
    • Screen placement at the reception desk.
    • Online processes. It is recommended that guests complete their check in/out process through the App and use all its services: service and information directory of the apartments; client-reception communication; breakdown report; list of activities.
  • Check in/out 24 hours a day.
  • Disinfecting room opening cards.
  • Standards information and internal signals.
  • Hydroalcoholic gel dispenser.

CLEANING SERVICE

  • More frequent cleaning of common areas.
  • Use of approved cleaning products.
  • Cleaning will be done by only 1 person. Except in specific cases, informing the director and taking the appropriate measures.
  • Unique and exclusive cleaning equipment for each apartment.
  • The cleaning will be done without the guests inside the apartment.
  • All objects and equipment will be disinfected and protected.

MAINTENANCE SERVICE

  • The service will be carried out without the guests inside the apartment.
  • The service will be carried out by only one person, except in cases of exception or emergency, informing the director and taking appropriate actions.
  • Personal and non-transferable tools or in the case of machinery and common equipment will be disenfected after use.

To find out about the status of COVID-19 in the Principality of Andorra, you can contact Andorra Turisme on (+376) 301 188.

In the following link, you will find a summary of the general prevention recommendations issued by the Andorran Ministry of Health as well as the contact telephone number for the country’s health services.

SEE RECOMMENDATIONS

Frequently Asked Questions

What special cleaning measures apply to the apartments?
  • Use of antiseptic products in the washing of bed linen, towels etc.
  • Thorough cleaning of the apartment by touching areas such as handrails, handles and knobs.
  • Use of disinfectant products throughout the apartment.
Are there any supermarkets where I can buy online during my stay?

You can make your purchase online at Pyrenees (https://csf.pyrenees.ad/)

Should I be confined to my apartment after arriving in Andorra?

No. You’ll be able to come and go as you please, respecting the security regulations of the moment.

Can I move freely around the country during my stay?

Yes. Enjoy our mountains freely, practice your favorite activities, go shopping, discover our gastronomy.

Some of the activities will be subject to preventive measures against Covid-19. Follow the recommendations and take advantage of the moment!

What should I do if I am in Andorra and I have symptoms of Coronavirus?

If you start to feel sick and think you may have the Coronavirus, you should call 116. The health team will evaluate your case and decide what procedure to follow. If you have any doubts or require information, use the 188. It is recommended that you do not go to the Emergency Services in order not to collapse the health system and not to put the health of the professionals and other patients at risk.