You can feel safe

At Els Llacs Mountain Apartments we have worked hard to ensure you a safe stay in our apartments.

We have adopted the health and safety protocols established by the Andorran Ministry of Health, with which we are in constant contact. These protocols will be updated by the Ministry of Health according to the evolution of the pandemic.

To ensure compliance with the prevention measures against Covid-19, Els Llacs Mountain Apartments has created an internal committee, which will work constantly to update these protocols.

All these preventive measures will be aimed at protecting our customers and our employees:

New cleaning and disinfection rules will be applied

Physical distance regulations must be followed

We will provide the necessary equipment for the protection of our clients (masks, gloves and alcohol-based gel dispensers)

We will activate specific protocols and provide the necessary protective equipment for the safety of our staff

Shared areas such as the spa, the gym and children's space will remain closed

To find out about the status of COVID-19 in the Principality of Andorra, you can contact Andorra Turisme on (+376) 301 188.

In the following link, you will find a summary of the general prevention recommendations issued by the Andorran Ministry of Health as well as the contact telephone number for the country’s health services.

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Frequently Asked Questions

What special cleaning measures apply to the apartments?
  • Use of antiseptic products in the washing of bed linen, towels etc.
  • Thorough cleaning of the apartment by touching areas such as handrails, handles and knobs.
  • Use of disinfectant products throughout the apartment.
Are there any supermarkets where I can buy online during my stay?

You can make your purchase online at Pyrenees (https://csf.pyrenees.ad/)

Should I be confined to my apartment after arriving in Andorra?

No. You’ll be able to come and go as you please, respecting the security regulations of the moment.

Can I move freely around the country during my stay?

Yes. Enjoy our mountains freely, practice your favorite activities, go shopping, discover our gastronomy.

Some of the activities will be subject to preventive measures against Covid-19. Follow the recommendations and take advantage of the moment!

What should I do if I am in Andorra and I have symptoms of Coronavirus?

If you start to feel sick and think you may have the Coronavirus, you should call 116. The health team will evaluate your case and decide what procedure to follow. If you have any doubts or require information, use the 188. It is recommended that you do not go to the Emergency Services in order not to collapse the health system and not to put the health of the professionals and other patients at risk.