Condiciones-Cancelación

Our cancellation conditions are now more flexible. Fiind out here!

Are you thinking of booking your winter holidays, but you slow down at the last minute because you don’t know what’s going to happen?  At Els Llacs Mountain Apartments you can book with complete peace of mind. We adapt to the situation and we make our cancellation conditions flexible to the circumstances.

If you cancel because of COVID causes we will return you 100% of the amount of your reservation.

We make our cancellation conditions more flexible and better in general so that you don’t think twice about booking your snow holiday. If you have to cancel your reservation because of the Covid we will give you a full refund. Or if you prefer, you can also request a change of dates within the same season without penalty.

We detail the causes of cancellation related to the Covid-19.

  • Due to the closure of the perimeter of your area of residence or the borders of Andorra.
  • If confinement or quarantine is declared in your area of residence or in Andorra.
  • Closure of the flats.
  • If the ski resorts are closed.
  • Hospitalisation, confinement or medical leave of any of the members of the reserve.

Furthermore, if these situations occur during your stay in the mountain flats, we will not charge you for the nights and services you have left to consume.

We have also reviewed our entire cancellation policy for other reasons. Check it out here

More than just adapting the cancellation conditions for COVID

In addition, we have also implemented new protocols and health and safety measures to prevent coronavirus infection. In the Els Llacs mountain flats we follow the recommendations of the institutions and we are up to date in this matter. On our website you will find all the detailed information.

7×6 offer: holidays in Andorra in the snow

Now that you know our more flexible cancellation conditions, you can’t miss our 7×6 offer. For every 6 nights booked we will give you 1 night free. We propose you an offer to enjoy a whole week’s holiday in the snow.  All you have to do is choose the appartment you like best or the one that suits you best. We don’t have two of them! Come with whoever you want: in family, in couple… besides, your pet is also welcome.

In our holiday flats you will find everything you need to spend your holidays and more, as we have the services of the Park Piolets hotel. 

Don’t miss out on your holidays and book now!

Cool activities to make the most of your week

And finally we give you 7 fun ideas to do every day of your holiday:

  • Try the Canillo Family Park zip line: release adrenaline while enjoying the views of Grandvalira and flying over Lake Fron. Choose: sitting, stretching or tandem with your child.
  • Hire a mushing excursion in the forest and discover the best snowy landscapes of Grau Roig or El Tarter, on a sledge pulled by dogs. This is one of the activities that both young and old alike enjoy most. 
  • The Tobotronc de Naturlandia is the largest nature slide in the world (5.3 km) and we have it in Andorra. You will love the descent, but you will also enjoy the climb.
  • Reserve at least one midday or one night to treat yourself in one of the restaurants of Andorra, where you will be delighted with the Andorran, international or exotic gastronomy.
  • Spend an afternoon in Caldea: if you go with children in the Thermoludic, or as a couple in Inúu. The panoramic lagoon is a must.
  • Ski or snowboard a whole week from a different sector every day. Between the Grandvalira and Vallnord resorts you won’t have to repeat a run if you don’t want to.
  • And if you are a big fan of skiing: experience night skiing at Pas de la Casa or get up early to enjoy the first snow from 8am to 9am.

Now with our more flexible cancellation conditions you can book with complete confidence and just think about how you are going to enjoy your winter holidays. 

Contact us

Ctra. General km 22
Bordes d’Envalira, Soldeu | Andorra

information and reservations

+(376) 752 752

+(376) 607 162

4.5/5
With the guarantee of group
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